Delivery Policy

Last Updated: May 29, 2026

100% Digital and Immediate Delivery

All of our products are digital. We do not perform physical shipping. Delivery is immediate upon payment confirmation and is completed entirely electronically.

1. How Your Product Is Delivered

Upon completing your purchase and successful payment confirmation by Stripe (our payment processor), delivery of your product occurs in two simultaneous ways:

1.1 Automatic Redirection to the Access Portal

Immediately after completing payment, you will be automatically redirected to the confirmation page, which contains the direct access link to your product portal (web application). From there, you can begin using your product immediately.

1.2 Confirmation Email

In parallel, you will receive an email at the address used during purchase containing:

  • Payment confirmation (product, amount, date)
  • Access link to your product portal
  • Instructions to create your account or log in (when applicable)
  • Contact information for our support team

This email is sent automatically in the minutes following payment confirmation. In exceptional cases, it may take up to 15 minutes.

2. Delivery Timeframe

Delivery Type Timeframe
Portal redirection after payment Immediate (seconds)
Confirmation and access email Up to 15 minutes
Full account activation in the portal Up to 15 minutes

There are no shipping timeframes, logistical processing, or waiting times. Delivery is automatic and instantaneous.

3. Continuous Access for Subscriptions

If you purchased a recurring subscription product:

  • Your access to the product portal remains continuously active as long as your subscription is valid and payments are up to date.
  • No additional action is required to maintain your access with each renewal cycle. Access renewal is automatic alongside the billing.
  • In the event of a failed recurring charge, your access will remain temporarily active while Stripe performs automatic retry attempts. If payment is not regularized, access will be suspended.
  • Following voluntary subscription cancellation, your access remains active until the end of the paid billing period.

4. Additional Products (Add-Ons and Offers)

If you purchased additional products during the checkout process (add-ons, special offers, or other products offered at checkout), each product will be delivered in the same manner:

  • Access immediately available in the portal
  • Confirmation email with details of each purchased product
  • All purchased products will be available within the same portal account

5. Requirements to Access Your Product

To access and use your digital product, you require:

  • A stable internet connection
  • An updated web browser (Chrome, Safari, Firefox, or Edge, in their most recent version)
  • Compatible device: computer, tablet, or smartphone
  • Access to the email address used for purchase

Installing additional software or applications is not required. All of our products work directly within the web browser.

6. What to Do If You Have Not Received Access

If, after 15 minutes of completing your purchase, you have not received the access email, please follow these steps:

Step 1: Check your spam, junk, promotions, or “Other” tab in your email client. Our emails are sent from [email protected].

Step 2: Verify that the email address used during purchase is correct. A typo (for example, “gmial.com” instead of “gmail.com”) will prevent receipt.

Step 3: If you cannot find the email, contact us at [email protected] with the following information:

  • Your full name
  • Email address used for purchase
  • Approximate date and time of purchase
  • Proof of payment (screenshot of card charge, if available)

We will resend your access credentials within a maximum of 24 business hours.

7. Technical Access Issues

If you received the confirmation email but cannot access the product portal:

  • Try accessing from another browser or device.
  • Clear your browser cache and cookies and try again.
  • Verify that your internet connection is working properly.
  • If the issue persists, contact us at [email protected] describing the error appearing on your screen (a screenshot will help us resolve it faster).

8. Important Information

  • No physical shipping: All of our products are 100% digital and delivered exclusively electronically.
  • No shipping costs: The price displayed at checkout is the final price, with no additional delivery charges.
  • Immediate delivery: There are no waiting times, manual processing, or shipping queues. Access is automatic upon payment confirmation.
  • Protected purchase: In the event of any issue with the delivery of your product, our support team is available to assist you and ensure you receive what you purchased.

9. Contact for Delivery Issues

If you have any difficulty with delivery or accessing your product:

CLUSTER MARKETING LTDA
CNPJ: 45.515.460/0001-90
Address: Estrada Francisco da Cruz Nunes, 3095, Sala 209, Itaipu, Niterói – RJ, CEP 24340-000, Brazil
Email: [email protected]
Response Time: Within 48 business hours (delivery issues are treated as priority)

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