Contact Us

Do you have any questions or need assistance? We are here to help you with any inquiries regarding your purchase, subscription, or product access.

Support Email

[email protected]

This is our main customer support channel. Send your inquiry and we will respond as soon as possible.

Response time: Up to 48 business hours.

Business hours: Monday through Friday, from 9:00 AM to 6:00 PM (Brasília Time, GMT-3).

Manage Your Subscription

If you have an active subscription, you can manage your account autonomously through our Customer Portal:

View your billing history
Update your payment method
Cancel your subscription
Download payment receipts

Access the Customer Portal using the link provided in your purchase confirmation email. If you cannot find the link, write to us at [email protected] and we will resend it to you.

Frequently Asked Questions

How do I cancel my subscription?

You have two options:

Fast option: Access the Customer Portal (link in your confirmation email) and cancel directly.

Via email: Send a message to [email protected] with the subject line “Subscription Cancellation” and include your name and purchase email. We process cancellations within a maximum of 24 business hours.

Upon cancellation, your access remains active until the end of the paid billing period. No future charges will be made.

How do I request a refund?

Within 7 calendar days of your purchase, send an email to [email protected] with the subject line “Refund Request” and include your name and purchase email.

No justification is required. The refund will be processed within 5 to 10 business days upon approval.

Please consult our Refund and Cancellation Policy for more details.

I didn’t receive my access. What should I do?

Check your spam, junk, or promotions folder.
Wait up to 10 minutes — in some cases, the email may take a little time.
If you still cannot find it, send an email to [email protected] with:
- Your full name
- Email address used for purchase
- Approximate date of purchase

We will resend your access instructions as quickly as possible.

I don’t recognize a charge on my card

Charges processed through our platform appear on your statement under the descriptor “MANGOPAY”.

If you see a charge with this descriptor and do not recognize it:

Check if a family member made the purchase using your card.
Check your email (including spam) for a purchase confirmation from [email protected].
Contact us directly at [email protected] — we will resolve the situation quickly, including issuing a refund if applicable.

Contacting us is always faster than opening a dispute with your bank, which can take between 30 and 90 days.

My card was charged but I want to cancel

If the charge occurred less than 7 days ago, you can request a full refund by sending an email to [email protected].

If the charge corresponds to an automatic subscription renewal that you did not want, contact us and we will analyze your case. To avoid future unwanted charges, we recommend canceling your subscription prior to the renewal date.

Does the product work on my device?

Our digital products work on any device with an internet connection and an updated browser (Chrome, Safari, Firefox, or Edge), including computers, tablets, and smartphones.